We strive to send you your desired bike as quickly as possible. You will be informed as soon as your desired bike is on the way to you.
Please note that due to the corona crisis, there may currently be delays we cannot influence (freight forwarders, manufacturers, etc.). Furthermore, delays are possible due to the currently huge demand for our products.
Therefore, we can only give you an estimated shipping date rather than a definitive delivery date
Your requested bike will be shipped with the forwarding agent Hellmann Worldwide Logistics.
As soon as your bike has left our warehouse in Lübeck, you will automatically receive an email with all tracking data. It will inform you about the current delivery status and the delivery date of your bike.
ACCEPTANCE OF GOODS
All bikes are packed in a sturdy and safe special box. Packaging material protects them from transport damage.
Please check the shipping carton carefully before you accept and receipt the package.
If the outside of the shipping carton is not in absolutely perfect condition, please have the damage acknowledged and receipted by the freight forwarder.
If you do not have this acknowledgment of damage in the event of transport damage, it is very difficult to obtain insurance compensation!
Please take your time to examine the package extensively. Do not let the freight forwarder rush you!
With your signature at the freight forwarder, you also acknowledge the proper receipt of the goods.
Many bikes arrive at your home 99% assembled.
Pedals (if included) are not mounted. Due to transport reasons the handlebar is rotated by 90 degrees.
Concerning tools you should have commercially available Allen keys. The sizes 4, 5, 6 and 8 will have you well prepared. A 15 mm spanner is recommended for pedal assembly.
It is possible that some air had to be let out of the suspension fork. In this case, you will need a shock pump for your first trip, as you need for later anyway.
ASSEMBLY ROAD BIKES | E-ROADBIKES
For racing bikes, the handlebar must be mounted on the stem. All you have to do is fix 2 - 4 Allen screws.
The tires are supplied by some manufacturers without tire sealant filling.
On some racing bikes, the handlebar tape is deliberately not wrapped so that the cyclist can later individually configure the brake / shift lever unit.
Please note: all bikes are delivered without pedals!
ASSEMBLY MTB | E-MTB
If you state us your body weight, we will be happy to set you up with a basic set-up.
Please note: Please check whether pedals are included for your bike!
ASSEMBLY TREKKING | E-TREKKING
All bikes arrive at your home 99% assembled.
Please note: pedals are included in scope of delivery!
INVOICE AND WARRANTY
Please keep your invoice carefully in a safe place. It is required as proof for guarantee and / or warranty claims
COMPLAINTS AND RETURNS
If problems occur or in the event of wrong or incorrect deliveries, please send us an email to firstname.lastname@example.org
We will then contact you promptly with the right solution.
Please note that an initial inspection between 250 - 500 km mileage is mandatory for all bikes.
Otherwise the optimal functionality of the bike cannot be guaranteed.