We will make every effort to ship your dream bike as quickly as possible and will inform you as soon as your dream bike is on its way to you.
Please note that due to the current detours on the part of Corona, over which we have no influence (shipping companies, manufacturers, etc.) as well as the huge demand in our house, there may be delays in some cases.
Therefore, we can currently only give you an estimated shipping date and no definite delivery date.
Your dream bike will be shipped with the freight forwarder Hellmann Worldwide Logistics.
As soon as your dream bike has left our warehouse in Lübeck, you will automatically receive an e-mail with all tracking data, so that you can see the current delivery status as well as the delivery date.
All bikes are packed in a sturdy and secure special box and protected from transport damage with packing material.
Please check the shipping carton carefully before acknowledging it upon receipt.
If the shipping carton is not absolutely flawless on the outside, have the carrier acknowledge the damage.
In the event of damage in transit, it is otherwise very difficult to obtain insurance compensation.
Take enough time to check the packaging thoroughly and do not let the carrier rush you .
By signing with the carrier, you also acknowledge proper receipt of the goods.
Many bikes arrive 99% assembled.
Pedals (if included) are not mounted and the handlebars have been rotated by 90% for transportation reasons.
In terms of tools, you should have commercially available Allen keys. You are well prepared with sizes 4, 5, 6 and 8. A 15mm open-ended spanner is recommended for the pedal assembly.
It may be that some air had to be let out of the suspension fork. In this case you will need a shock pump for your first ride, as for later anyway.
On road bikes, the handlebars must be mounted on the stem. For this purpose, only 2 - 4 Allen screws have to be fixed.
Some manufacturers do not always deliver the sleeves filled with sealing milk.
On some road bikes, the handlebar tape is deliberately not wrapped so that the rider can later configure the brake-shift-lift unit individually.
Attention: all bikes are delivered without pedals!
If you state your body weight, we will be happy to set up a basic set-up for you.
Attention: please check with your bike if pedals are included!
Attention: Pedals are included in the delivery!
Please keep your invoice carefully. This is required as proof for guarantee and/or warranty claims.
Bei Problemen, Fehl- oder Falschlieferungen schicken Sie uns bitte eine E-Mail an email@example.com. Wir melden uns dann umgehend mit der passenden Lösung.
Please note that an initial inspection between 250 - 500 km mileage is mandatory for all bikes. Otherwise the optimal functionality of the bike cannot be guaranteed.
Too bad, now we have to go back to the glass ball or read in the coffee grounds to understand our visitors ...
Why do we have to do that? Quite simply, you have forbidden us to watch Your steps on our site with Google Analytics. That sounds dramatically to You, we know. But look at it: we do not even know who YOU are, we just see that SOMEONE looks at our pages, how he/she does that, how long this SOMEONE lingers on the respective pages, etc. We do not know who You are, whether You are male or female, how old You are, how Your weight is - no idea. Nor do we pass this data on to Google, we don not have them not at all! Nevertheless, this data of SOMEONE will provide us with valuable information about our site, we want You to like everything here, that You feel good and - of course - buy our products ...
So we can see where there are problems. If many visitors leave our site during the purchase process while choosing the payment method, we know that something is wrong and can improve it. Sounds good, right? Thats good for You and good for us. So it´s a win-win situation. So let us accompany You on Your way through our store. Deal?
Thanks, Harry can pack the glass ball ...
Great, you got it! Now we can work better on our offer again!