Complaints

Dear customers,

if you wish to report a warranty claim, please use the following online form

Please understand that complaints can only be processed on the basis of the fully completed complaint form.

Your Jonito-Team

Date of purchase *
Invoice number *
First name *
Surname *
Street
Zip code
City
Country
Telephone
E-Mail *
Bike *
Frame number *
Battery number
Engine number
Mileage
Problem description *
Image of the component to be complained about* (even if defect on picture is not visible)

Erlaubte Dateiendungen: jpg, jpeg, gif, bmp, png, maximum file size: 4096KB

Picture of the complete bike

Erlaubte Dateiendungen: jpg, jpeg, gif, bmp, png, maximum file size: 4096KB

Picture of the frame number

Erlaubte Dateiendungen: jpg, jpeg, gif, bmp, png, maximum file size: 4096KB

Yes, i accept the General terms and conditions and have read them. *

* Required

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